School Success Manager

Fields of Expertise: English
Salary: Negotiable
Toddle

Details: We are looking for a diligent, driven, passionate person for our efforts on engagement and retention of our schools in a high growth environment.
The School Success Manager will work with a set of 50-60 schools to deliver the following:
Onboard: Coordinate the setting up of accounts of new schools
Train: Work closely with the schools to ensure they are trained in Toddle
Engage: Proactively look at schools to ensure that they get the most out of Toddle
The School Success Manager will work directly with the School Success Lead and will be supported by designers, developers, content writers, and data analysts. The north star metric for the School Success Manager is the school’s happiness.
Key Responsibilities:
The School Success Manager role can be split into two key functions: Reactive support and proactive support.
Reactive support
Cater to the training requests received from schools,
Coordinate the closing of bugs/ requests received from schools through emails or other communication channels
Proactive support
Ideate and devise ways to continuously improve our interactions with the schools
Analyse the usage details from their partner schools and work to improve on the same
Maintain academic calendars for your partner schools and reach out to them proactively
Help create training content that we can share with schools to help them use Toddle better
Help create pedagogical content to support the understanding of the users